Privacy Policy

1. Introduction

This Privacy Policy describes how Gray Box Solutions Inc. (“we”, “us”, “our”) collects, uses, discloses, and protects personal information when you use our software, websites, applications, services, or otherwise interact with us (collectively, the “Products”). By using the Products, you agree to the terms of this Privacy Policy.

 

2. Information We Collect

  •  Information you provide: account registration details (name, email, username, password), profile information, payment and billing information, support requests, and any other information you choose to submit.
  •  Usage and technical data: device identifiers, IP address, browser type and version, operating system, app version, usage logs, crash reports, performance data, and analytics.
  •  Content and communications: files, messages, and other content you upload, send, or store using the Products, and communications between you and us (including support inquiries).
  •  Cookies and similar technologies: cookies, web beacons, local storage, and similar technologies for analytics, preferences, session management, and advertising (where applicable).
  •  Third-party data: information we obtain from third-party services you connect to or from public sources (with your consent where required).

3. How We Use Your Information

We use collected information to:

  •  Provide, maintain, and improve the Products.
  •  Create and manage user accounts, process transactions, and provide customer support.
  •  Personalize and optimize your experience.
  •  Send product-related notices, updates, and administrative messages.
  •  Conduct research, testing, and analytics to improve functionality and security.
  •  Prevent, detect, and address fraud, abuse, security incidents, and legal claims.
  •  Comply with legal obligations and enforce our policies and agreements.
  •  With your consent, for marketing and promotional communications (you may opt out).

 

4. Sharing and Disclosure of Information

We may share personal information:

  •  With service providers and vendors who perform services on our behalf (hosting, payments, analytics, customer support).
  •  With third-party integrations you authorize (e.g., cloud storage, identity providers).
  •  With affiliated entities and business partners.
  •  In connection with a corporate transaction (merger, acquisition, sale, bankruptcy) — in such cases we will require the recipient to honor this Privacy Policy.
  •  To comply with legal processes, enforce our Terms of Service, protect rights, property or safety, or respond to lawful requests by public authorities.
  •  With your consent or at your direction.

 

5. Data Retention

We retain personal information as long as necessary to provide the Services, fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and applicable laws.

 

6. Security

We implement reasonable technical, administrative, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure; we cannot guarantee absolute security.

 

7. International Transfers

Because we operate globally, information we collect may be processed and stored in jurisdictions outside your country. Where required, we use appropriate safeguards (e.g., standard contractual clauses) to protect transfers of personal data.

 

8. Your Rights and Choices

Subject to applicable law, you may have rights including:

  • Access, correct, update, or delete your personal information.